User-Centered Deliverables: Communicating the Right Things to the Right People (16 Aug 2004)
As usability professionals working on the Web, it is our responsibility to make sure our clients’ sites communicate effectively to their intended audience. We make recommendations about what information the audience needs, how they expect it to be presented and how they’ll need to work with it once they’ve got it. But how often do we consider our own audience, the people we need to make our recommendations happen? Does one set of documentation meet the needs of all members of an interdisciplinary team? Probably not.
Article URL: http://www.upassoc.org/upa_publications/upa_voice/volumes/2004/August/deliverables.html
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