Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Ode to Balloon Help (16 Aug 2004) In its own humble way, Balloon Help accomplishes what Constantine and Lockwood have dubbed 'Instructive Interaction.' It offers all three of their principles of instructive interaction: explorability, predictability, and intrinsic guidance. Article URL: http://www.upassoc.org/upa_publications/upa_voice/volumes/2004/August/balloon_help.html Read 38 more articles from Usability Professionals Association sorted by date, popularity, or title. Next Article: Representing Content and Data in Wireframes: Special Deliverable #10     This site is a labour of love built by Chris McEvoy