Risky Business (18 Aug 2004)
Good project management really is about communication. Itís about letting clients know exactly what is going on with the project. Most clients arenít experienced Web designers, so you canít expect them to innately understand the risks involved in a project. If you have concerns, you need to share them with the client as early as possible, before they become problems.
People like to be asked their opinion. By letting clients know the risks, you are making them feel much more in control of the project. More importantly, you are sharing the risk. It allows you to communicate problems at an early stage and potentially stop them before they start. If a problem does occur, nobody gets a nasty shock and everybody is in a much better position to deal with it. Simply put, good risk management can be the difference between a happy client and an unhappy one.
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