Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Lessons from the ReMail Prototypes (25 Sep 2004) Electronic mail has become the most widely-used application for business productivity and communication, yet many people are frustrated with their email. Though email usage has changed, our email clients largely have not. In this paper, we describe a prototype email client developed out of a multi-year iterative design process aimed at providing those who “live in their email” with an improved, integrated email experience. We highlight innovative features and describe the user trials for each version of the prototype with resulting modifications. Finally, we discuss how these studies have recast our understanding of the email “habitat” and user needs. Article URL: http://domino.research.ibm.com/cambridge/research.nsf/2b4f81291401771785256976004a8d13/32b9884a88314b6f85256f170061cfb3?OpenDocument Read 201 more articles from IBM sorted by date, popularity, or title. Next Article: Culture and Websites: Not Believing in Aaron Marcus's Dimensions of Culture and Global Web Design     This site is a labour of love built by Chris McEvoy