Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Do you hear what I hear? (19 Oct 2004) In the last decade, we have seen some important changes in the way that users behave on the Web. We know now that on information pages, users will scroll. We also know that 3 clicks to service is not required, as long as the navigation path accurately reflects and reinforces the users information model. We have learned that if designed from the interaction perspective, rollover menus can be usable. (Designers still struggle with this last one.) This evolution may reflect the fact that users now have more exposure to the web and are more familiar with how it works. Alternatively, this could reflect that descriptions of user behavior in the browser environment is becoming more sophisticated. Or maybe it's a bit of both. There are some things, however, that user's simply do not seem prepared to learn on their own. Multiple-select interactions is one of those things. Breadcrumb navigation is another. Article URL: http://www.humanfactors.com/downloads/oct04.asp Read 35 more articles from Human Factors International sorted by date, popularity, or title. Next Article: Information behaviour that keeps found things found     This site is a labour of love built by Chris McEvoy