Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Project Summary: Punch-Card Voting Instructions for Low-Literacy Voters in the Ohio 2004 Presidential Election (25 Nov 2004) According to Norman Robbins' preliminary analysis, the number of voters in the Greater Cleveland area increased by about 10% this year yet the number of punch-card voting errors was roughly the same, overall. Thus, there may have been an effective 10% reduction in errors. Some of this decrease may be due to the information we helped develop and some may be due to educational campaigns by the Secretary of State that included videos on local television stations. Robbins believes that our instructions were far better than any printed instructions he'd seen previously. He also thinks that they could have been improved by making the message – "If you make a mistake, ask for a new ballot" – more prominent than it was. Article URL: http://www.upassoc.org/upa_publications/upa_voice/volumes/2004/nov/voting.html Read 41 more articles from Usability Professionals Association sorted by date, popularity, or title. Next Article: The Economics of Technology Evolution     This site is a labour of love built by Chris McEvoy