TiVo's Slap in the Face of User Experience (12 Dec 2004)

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TiVo's Slap in the Face of User Experience (12 Dec 2004)
There is one lie: "In general a feature won't be ruled out as "too complex" because we have strong design team that can make anything easy to use." The world's strongest design team can't make "anything" easy to use. There are moments of necessary complexity.

It's unfortunate that TiVo wasn't willing to truly engage with the design community on their work. It's unclear if Ms. Schmidt simply cannot articulate what has actually lead to TiVo's design success, or whether she was muzzled/blanded by an overzealous PR team. Either way, TiVo ends up looking worse in the eyes of the discriminating design community.

I hope they make up for it in their upcoming presentation to BayCHI, where perhaps, in such a forum, truth and honesty can bear out.

Article URL: http://www.peterme.com/archives/000430.html

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