People-centred design report (09 Dec 2004)
The report is a curious beast: too shallow for the practitioner, and I think too technical for the novice client. Rather than giving the mission participants the opportunity to tell their stories - and storytelling as a genre is definitely on the people-centred agenda here - the report is split into a set of brief segments that aren't particularly involving. But perhaps that's government reports for you. Maybe what is really needed is one report for practitioners - with a lot more meat from the mission - and another for 'outsiders', that explains the basics in plain language.
Article URL: http://www.louiseferguson.com/2004/12/people-centred-design-report.htm
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