Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  120 Most Unpopular Bugs (08 Jan 2005) The bug reports you will read are very much toned down from what the readers actually submitted. Users are really, really angry about these. In many cases, they have tried to report these problems over the years, only to face insurmountable barriers. Programmers come in for a lot of criticism in these letters, many written by other programmers. In reality, management is responsible for any and all lack of quality in products and services. They set the tone. They make the rules. They get no less quality than they demand. However, that does not let programmers off the hook: I come from the early Apple culture, where no one, not even an engineering manager, could keep us from achieving excellence. Others have been raised in a different culture, where mediocrity is not only expected, but encouraged, in the false belief it saves money. It does, but only the engineering department. Technical support ends up needing all that money and more to fend off the unhappy customers. Excellence can be achieved under even the most trying of management. Right now, particularly on the web, we often aren't even measuring up to rank mediocrity. For the sake of our own pride, we can and must do better. Look at the pandemic bugs, look at the bugs more specific to your product or service. Search for your company or product name using the search box above. How are you measuring up? Article URL: http://www.asktog.com/Bughouse/index.html Read 76 more articles from Bruce 'Tog' Tognazzini sorted by date, popularity, or title. Next Article: A framework for Internet archeology: Discovering use patterns in digital library and Web–based information resources     This site is a labour of love built by Chris McEvoy