What is Trust? (07 Jan 2005)

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What is Trust? (07 Jan 2005)
There are two types of trust. Intrinsic trust is based on the physical reality of the object. I trust that a rock will fall to the ground when I drop it. This is based on trust in gravity and the property that most rocks are heavier than air. More interestingly to the software world is feedthrough trust which comes from my faith in the designers of a system. This is an amalgam of my faith in their competence, their incentive to treat the consumer well, and their level of accountability for mistakes. I call this feedthrough trust because the trust relationship is truly between established between the system creators and myself, not between the system and myself.

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