The answer you're searching for is "Browse" (27 Jan 2005)
So, the prevailing research suggests that users tend to prefer to take small, incremental steps through the information space to find relevant information. They tend to browse – even when they know precisely what they are looking for from the onset.
But we need to go back to the earlier question. Do people who are browsers switch strategies when they realize the Web is broken? What happens when browsing fails and search works? Do users switch strategies locally?
Article URL: http://www.humanfactors.com/downloads/jan05.asp
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