Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  UPA Member Interview with Lucia Filgueiras (13 Feb 2005) I’m now presently working on the enhancement of LabIHC, a usability laboratory that evaluates usability of e-government services. This lab belongs to the Sao Paulo State Government and it is intended to act as a quality assurance service for every government site that is offered to citizens (G2C). This lab was started from a short-term contract that assessed how citizens were dealing with the many e-government services that were already offered through the internet. We created an observation method and the conclusions were so well received in the government that a lab was set up to evaluate prototypes. It was a true culture change for the government. Now this lab will be evaluating prototypes before they are launched to the public. Article URL: http://www.upassoc.org/upa_publications/upa_voice/volumes/2005/february/lucia_filgueiras.html Read 51 more articles from Usability Professionals Association sorted by date, popularity, or title. Next Article: 12 Myths of Mobile User-Interface Design     This site is a labour of love built by Chris McEvoy