Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Lower-Literacy Users (14 Mar 2005) In summary, revising the text for a broad consumer audience made a good site excellent and benefited all users. The magnitude of improvement was huge: usability isn't a small tweak at the margins -- it doubles a website's ability to meet its goals. Article URL: http://www.useit.com/alertbox/20050314.html Read 355 more articles from Jakob Nielsen sorted by date, popularity, or title. Next Article: Media: Computer Weekly looks at the Impact of Outsourcing on Customer Relations     This site is a labour of love built by Chris McEvoy