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Lower-Literacy Users (14 Mar 2005)
In summary, revising the text for a broad consumer audience made a good site excellent and benefited all users. The magnitude of improvement was huge: usability isn't a small tweak at the margins -- it doubles a website's ability to meet its goals.
Article URL: http://www.useit.com/alertbox/20050314.html

Read 355 more articles from Jakob Nielsen sorted by date, popularity, or title.
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