Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  On-line Holiday and Flight Booking Services (01 Apr 2000) In an independent study, Serco Usability Services evaluated a range of famous holiday and flight booking web sites with potential customers. The services provided by the sites included flight ticketing, accommodation and package holiday booking. The study revealed a number of issues, which are important to the design of online holiday booking sites and are presented here as a set of general guidelines to assist those developing such sites. Article URL: http://www.usability.serco.com/research/sustravelguide.pdf Read 9 more articles from Serco Usability sorted by date, popularity, or title. Next Article: Phil Turners Bluffers Guide to Activity Theory     This site is a labour of love built by Chris McEvoy