Applying Usability Principles to Your CMS (17 Mar 2005)
In conference rooms around the world, authors are standing up and declaring, "Our CMS tool sucks!" Many CMS vendors have noted this user backlash and now fall over themselves to tout products as "intuitive," "adaptive," or just plain "easy to use." But what does "intuitive" really mean? If markets are conversations, this interchange between CMS suppliers and users still remains quite muddled, even as it gets louder. I think it's important to tune into the growing volume, though, because when discussing CMS usability, at some level we're really asking, "does the system actually work?" In an age of strict justifications for IT projects, that is an essential question to answer.
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