The world is ready for usability. Is usability ready for the world? (30 Mar 2005)
Let's make it concrete. If usability is to scale, our understanding of what usability IS and how to do it has to be consistent enough so that different organizations asked to evaluate the same application, will return roughly the same list of challenges and recommendations. Usability is at least that evolved, right? There are variations on the methodological theme, but does the output vary that much?
You may be surprised. Even a task as (seemingly) transparent as usability testing Microsoft's hotmail.com elicited different data based on different approaches to usability testing.
Article URL: http://www.humanfactors.com/downloads/feb05.asp
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