Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Anger Management (01 Apr 2005) "You can set a particular level of emotion to trigger the emotion detector," says Veinstein. "The software engine will go over the data signal and, second by second, run the algorithm. If emotion is detected, you get a report that includes the level of certainty that the call included angry emotions." These calls are flagged for more careful study by the company's managers. Should they find that the call agents behaved improperly, the managers may retrain the agent or take disciplinary action. Article URL: http://www.spectrum.ieee.org/WEBONLY/resource/apr05/0405nang.html Read 83 more articles from IEEE Spectrum sorted by date, popularity, or title. Next Article: Interfaces for Augmenting Face-to-Face Conversation Using Wearable Computers     This site is a labour of love built by Chris McEvoy