Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Media: Computer Weekly looks at the Impact of Outsourcing on Customer Relations (14 Mar 2005) This article plays on the financial aspects of outsourcing customer relations, but within the story are some facts of interest to the user experience practitioner. Article URL: http://www.usabilitynews.com/news/article2292.asp Read 1,050 more articles from Usability News sorted by date, popularity, or title. Next Article: Playing away: design lessons for handheld gaming     This site is a labour of love built by Chris McEvoy