Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Number one skill for managing a website (25 Apr 2005) Some years ago I had a chat with a manager from McDonald’s. They told me about how one day they were in their office, and the phone rang. It was a call from head office. The first question the manager got asked was why they were in the office. Article URL: http://www.gerrymcgovern.com/nt/2005/nt_2005_04_25-gut-instinct.htm Read 440 more articles from Gerry McGovern sorted by date, popularity, or title. Next Article: Online music lovers 'frustrated'     This site is a labour of love built by Chris McEvoy