Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Why Listening to Users Can Damage Your Website (27 Apr 2005) The problems for usability testing are all too clear. Any approach is flawed if entrenched in the assumption that the user is consciously aware of their decision-making strategies and that we can discover the rationale either by questionnaire, interview or observation. All of which leaves us with the question of how to study usability without resorting to the hetero-phenomenology of the user's own perception, and, in pursuit of this, only approaches based on observation of actual user behaviour appear to offer hope. Article URL: http://www.upassoc.org/upa_publications/upa_voice/volumes/2005/april/listening_to_users.html Read 51 more articles from Usability Professionals Association sorted by date, popularity, or title. Next Article: Folksonomies: A User-Driven Approach to Organizing Content     This site is a labour of love built by Chris McEvoy