Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  UPA Member Interview with Alain Robillard-Bastien, M. Sc (27 Apr 2005) Sleeping well is important so that you can handle unknown communication problems that can occur with this kind of international testing. It’s important to talk slowly, to avoid any kind of joke or phrasing that might not mean the same thing in another culture (stick to your test plan!), and to listen carefully to everything the participant says. It is also mandatory, much more than during testing sessions sitting next to the participant, to keep him talking all the time: this can get exhausting. Article URL: http://www.upassoc.org/upa_publications/upa_voice/volumes/2005/april/alain_robillard_bastien.html Read 51 more articles from Usability Professionals Association sorted by date, popularity, or title. Next Article: Why Listening to Users Can Damage Your Website     This site is a labour of love built by Chris McEvoy