Pet Enumeration: Usability Testing of U.S. Census Bureau Data Collection Methods Avoiding Protected Personal Data (15 May 2005)
A number of design decisions are made when implementing online surveys, particularly ones that have a number of sections and that repeat the same questions for multiple cases. The household survey for the U.S. Census Bureau has one question about the number of people living at the household and then a repeating cycle of questions about each member. This cycle is followed by a final screen, which gives the user a chance to review the information and submit the form. Figure 1 shows the screen asking for the name of the first person in the household and successive screens cycle through seven screens for each person.
Each screen has three main tabs at the top to jump to the household screen, the person section, and the review/submit screen. A “Next” and “Previous” button appear at the bottom of each screen to allow forward and backward movement through the survey. When in the person section, seven sub-tabs are shown for each of these screens. The left side of the screen lists slots for each of the household members. The names are filled in as they are entered on the name screens. The tabs at the top and the names at the side allow the participant to jump to any screen, but only after that screen has been visited in a forward manner using the “Next” button.
In the course of design and user testing, five fundamental interface issues were discussed, but could not be resolved by empirical testing due to the time and budgetary constraints mentioned above. The following sections briefly present these issues.
Article URL: ftp://ftp.cs.umd.edu/pub/hcil/Reports-Abstracts-Bibliography/2005-14html/2005-14.htm
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