Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  The Key for Effective Documentation: Answer the User's Real Question (21 Jun 2005) We no longer must fix a poor interface with documentation. Instead, we are create documentation the helps the user solve real-world problems by putting the right information in the right place at the right time in the right format. To put this in different terms: give users exactly what they need, when they need it—no more, no less. In this article, I discuss some points we must consider to decide how to provide the right information at the right time. Article URL: http://www.stcsig.org/usability/newsletter/0505-effectivedocs.html Read 168 more articles from STC Usability SIG sorted by date, popularity, or title. Next Article: The World is Ready for Usability. Is Usability Ready for the World?     This site is a labour of love built by Chris McEvoy