Usability: Empiricism or Ideology? (27 Jun 2005)
These rights have not always been highly valued. In the 1960s, many user interface designs were oppressive, subordinating humans to the needs of technology. Same goes for many websites designed in the "killer site" days.
If designers and project managers don't believe in the usability ideology, why would they implement usability's empirical findings? After all, if you don't want to make things easy, knowing how to make them easy is irrelevant.
Respecting users' rights makes people happier and thus makes the world a better place -- nice, but not reason enough for most hard-nosed decision makers. Luckily, the Web provides a very clear-cut reason to support the usability ideology even if you only care about the bottom line: If your site is too difficult, users will simply leave.
Article URL: http://www.useit.com/alertbox/20050627.html
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