Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Anger Management (01 Aug 2005) "This call may be monitored for quality assurance purposes," intone the automated answering systems of so many corporate call centers. In some cases, now, the monitoring has another purpose as well: anger management. And that means not just the anger of enraged customers but of the people fielding the calls. Article URL: http://www.spectrum.ieee.org/WEBONLY/resource/apr05/0405nang.html Read 91 more articles from IEEE Spectrum sorted by date, popularity, or title. Next Article: Balancing fidelity in prototyping     This site is a labour of love built by Chris McEvoy