Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Information scent: helping people find the content they want (02 Aug 2005) Most research into the way users navigate a site reveals that people follow one path and then, when that doesn't provide the information they require, they retrace their steps using the back button, until they find another suitable path to follow. Users can find this process frustrating and after following a couple of unsuccessful attempts, give up on a site. Article URL: http://www.steptwo.com.au/papers/kmc_informationscent/index.html Read 111 more articles from Step Two sorted by date, popularity, or title. Next Article: Is your intranet trusted by staff?     This site is a labour of love built by Chris McEvoy