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Karen A. Schriver: The InfoDesign interview (15 Sep 2005)
The redesign of the U.S. Internal Revenue Service 1040 tax form was both a challenge and an exercise in frustration. Doing it reminded me once again just how hard it is to design for government bureaucracies. It is not my best work, but I am proud that I tried to improve a truly terrible form. The revision is not very exciting or even that visually different, but the concepts behind the design are sound and it lays a better foundation for further revision.
Article URL: http://www.informationdesign.org/special/schriver_interview.php

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