Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Karen A. Schriver: The InfoDesign interview (15 Sep 2005) The redesign of the U.S. Internal Revenue Service 1040 tax form was both a challenge and an exercise in frustration. Doing it reminded me once again just how hard it is to design for government bureaucracies. It is not my best work, but I am proud that I tried to improve a truly terrible form. The revision is not very exciting or even that visually different, but the concepts behind the design are sound and it lays a better foundation for further revision. Article URL: http://www.informationdesign.org/special/schriver_interview.php Read 23 more articles from InfoDesign sorted by date, popularity, or title. Next Article: More on Firefox, IE and slashdot          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy