Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Inside Social Network Analysis (02 Nov 2005) A management consulting firm hopes to win a lucrative contract with a large international financial institution. After weeks of intense preparation, the team sends off a proposal. Shortly thereafter, they learn that contract was given to a competitor with whom the client had worked previously. Almost six months later, one of the team members finds out that another group at the management consulting firm had worked on a project with the prospective client and had gained an in-depth knowledge of its business operations. Why, asked the frustrated team member, wasn’t this critical knowledge shared with the team? Article URL: http://domino.research.ibm.com/cambridge/research.nsf/2b4f81291401771785256976004a8d13/3f23b2d424be0da6852570a500709975?OpenDocument Read 241 more articles from IBM sorted by date, popularity, or title. Next Article: Teen Content Creators and Consumers          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy