Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Teams and stars (24 Oct 2005) These three things, trust, communication, and pride are obvious in the abstract, but difficult to practice. Any time I’m called in to help a struggling team, one of more of these attributes is in trouble and often the cause leads back to the person that hired me. The blind spot of many managers is their own behavior: they can’t expect their team to develop the right trust, communication skills and pride if they don’t develop these things on their own, in their own lives. Before a manager can ask his team to trust him, he needs to grow and reinforce his trust in them. (And if he himself has never been on a trust based team, it may be impossible for him to create, much less lead one). Article URL: http://www.scottberkun.com/essays/essay47.htm Read 53 more articles from Scott Berkun sorted by date, popularity, or title. Next Article: Brainstorming vs. Idea Seeding: The New OK/Cancel Process  The Art of Project Management by Scott Berkun  Buy from Amazon .com | .uk | .ca | .fr | .de |          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy