Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Ryanair success has strong web lessons (11 Nov 2005) Herein lies another important lesson. People lie. What they’re telling you in that survey you just did; it’s not true. People are cheap and selfish on the Web; they just don’t like admitting it. When staff get on your intranet, they could care less about collaborating and reading policy documents. What they want is to see what they can get for themselves; how they can move their own career forward. Article URL: http://www.gerrymcgovern.com/nt/2005/nt-2005-11-14-ryanair.htm Read 466 more articles from Gerry McGovern sorted by date, popularity, or title. Next Article: The Digital and the Divine: a Critical Exploration of the Intersections of Spiritual Practice and New Technologies          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy