Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Complexity of the Modern Automobile-Isn't Progress Wonderful? (20 Nov 2005) “I’ve had this car a year now,” said the driver, “bought it used: no owner’s manual. I’ve tried to figure out the clock. I gave up.” I studied the digital readout, embedded in a complex set of audio controls. No label seemed even vaguely related to time. “Sometimes you have to push several buttons at once,” I suggested. “I’ve tried everything,” said the driver. “Maybe my next car will be better.” Article URL: http://www.jnd.org/dn.mss/complexity_of_the_mo.html Read 76 more articles from Don Norman sorted by date, popularity, or title. Next Article: Trapped In a Lufthansa Airline Seat          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy