Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  10 Easy Steps to a Horrible Ecommerce Site (04 Jan 2006) All that junk about customers "Caring about their privacy" and being "Worried about identity theft" is unfounded. Just ask my friend "John" from Indonesia. Hey, by the way, he has $30,000,000.00 he wants to send you. He just needs your credit card number along with your name and billing address. Never mind that SSL certificates enable the 128bit encrypted tunnel between customers' computers and your payment processor. All that stuff can just be sent plain text across the Internet. SSL certificates cost money, and you're on a budget. Sure, the customer can sue you after your Website is found responsible for their identity theft, but that's not very likely to happen. You treat your customers like they're dumb and their personally identifiable information is worthless, so they probably don't have the smarts to hire a lawyer to sue you all the way to the poor house. After all, $50 is a lot of money for security and peace of mind! Add this article to Del.icio.us Article URL: http://www.sitepoint.com/article/steps-horrible-ecommerce-site Read 100 more articles from SitePoint sorted by date, popularity, or title. Next Article: Experiences lead to Business Value and the Experience Economy          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy

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