Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Customer focus: First rule of scientific content management (20 Feb 2006) Wal-Mart managers spend at least three days a week out at the stores. A web manager for an intranet should be spending at least three days a week with staff. A web manager for a government website should be spending at least three days a week with citizens. A university web manager should be spending at least three days a week with students. What else is more important? Add this article to Del.icio.us Article URL: http://www.gerrymcgovern.com/nt/2006/nt-2006-02-20-customer-focus.htm Read 481 more articles from Gerry McGovern sorted by date, popularity, or title. Next Article: Six Sigma and Goal-Directed Design          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy

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