Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Interaction Modeling - User State-Trace Analysis (12 Feb 2006) Collecting and reporting user data without presenting cog-action relationships results in poor problem definitions. In fact, practitioners often present no relationship between observed user behavior and the claim that there is a problem. Usability problems are presented as user verbalizations such as “I don’t know what I’m supposed to do here.” Although there is a cognitive reason why the user has fallen into this apparent uncertainty state, that reason is seldom presented. Further, the relationship between an identified problem and the solution to fix it is often not provided. If we don’t know why the behavior is a problem we can’t design a good solution. Add this article to Del.icio.us Article URL: http://www.boxesandarrows.com/view/interaction_modeling Read 226 more articles from Boxes and Arrows sorted by date, popularity, or title. Next Article: Investing in Design          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy

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