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Open Sesame! Selling UX Services (20 Mar 2006)
Luke Wroblewski makes it easy for his customers to buy by making his proposals easy to understand. His proposals are brief and use a minimum of legalese. Luke accommodates his customers’ needs by being flexible in the services he provides, so customers get to decide what services they need. He also offers flexible payment options. Customers can pay either hourly or on a project basis. He told us, “I don’t push packages on them.”
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