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Why doing user observations first is wrong (02 Apr 2006)
The more I examine this issue, the more I think that it is we, the HCI community, who are wrong. This includes me, for I have long championed the “study first, design second” approach. Well, I now suggest that for many projects the order is design, then study.
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Article URL: http://www.jnd.org/dn.mss/why_doing_user_obser.html

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