Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Complexity again -- Isn't progress wonderful? (02 Apr 2006) “What’s that do?” I asked, pointing to a button with an obscure label in the center ceiling. “Don’t know.” I looked over the clock display: I could find no relevant label. “How do you set the clock?” I asked. “Oh,” said my friend, “you have to read the manual.” Today we can start the car with ease. But our intrepid automobile interior design teams have compensated for that simplicity. Now you have to learn how to open the doors, how to operate the temperature controls, how to change radio stations. We used to have to take classes to start the engine. Today we need lessons to set the clock. Isn’t progress wonderful? Add this article to Del.icio.us Article URL: http://www.jnd.org/dn.mss/complexity_again_isn.html Read 89 more articles from Don Norman sorted by date, popularity, or title. Next Article: Emotionally-centered design          Books about Usability | Information Architecture | Information Visualisation | Technology History This site is a labour of love built by Chris McEvoy

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